Native by UC Urban Company M1 Water Purifier | Needs No Service For 2 Years | RO+UV+Copper+Alkaline | 10-Stage Purifier | 4-in-1 Health Booster | 8L Capacity | 2 Year Warranty (Filters Included)

All the features was explained in detail and the purifier was installed with extreme care , service engineer listened to all instructions provided in terms of installing the purifier as well as giving suggestions, Overall I think every company should take a page out of UC's book in terms of service , product quality and reliability whatever they are doing , they're doing it Right 👍

The media could not be loaded. The Urban M1 water purifier and I must say, it stands out with its sleek and modern design. It not only complements the kitchen aesthetics but also performs efficiently. One of the best parts is its low maintenance requiring service only once every two years. Truly worth the money for anyone looking for a reliable and stylish water purifier!

Good filter and good installation by the company as well as the field person.

My overall experience with the Native M1 after one week of use has been very good. Right from the start, it felt like a reliable and well-designed product.The refilling time is quite efficient, taking around 20–25 minutes. In my area, the incoming water TDS level is around 590, and after purification, the Native M1 consistently delivers water with a TDS between 55–60, which is excellent for safe drinking.The box includes a TDS meter, so you don’t need to buy one separately.Installation was completely free of cost, which is great considering that some brands charge extra. The process was smooth — I’m located in Tambaram, Chennai, and the service expert was professional and answered all our queries clearly.While the outer body feels sturdy and well-made, the tap is a major letdown. It looks and feels fragile, as if it might break easily with regular use. This is something UC definitely needs to improve.Compared to other ROs in this segment, the Native M1 holds up as a strong competitor, especially in terms of service cost and water purification quality.I would rate it 4 out of 5 overall, with one star deducted due to the tap quality.

Water purifier is good... value for money...build quality is good....

UC does not have enough ground staff for RO service though they are a market leader in their own segment. I guess they tried a copybook strategy of business school learning to convert a crisis into an opportunity and brought a product that does not require any service for two years. With some hype, paid promotion, brand familiarity and innovation (recurrent cost on RO AMC is huge, so it must have provided a right disruption point in the market for a new entrant), they have become a best seller. But I regretted buying this product when in spite of multiple calls to their customer care the installation did not take place. It was delivered by Amazon on a Saturday and my woes began after that. There was no automatic installation initiative, and I had to request for installation manually. In spite of talking to UC customer care and sending emails and trying to schedule installation on their app, no installation was done on Sunday. I was given a slot on Monday, but then as I was hoping for the installation they suddenly changed the installation to Thursday! On top of that, I started getting messages from their customer care addressing me as Piyush! I am a registered customer of UC, have been using their app for home cleaning for years and I came to this conclusion that the sudden leap in business has resulted in their systemic malfunction.So on Monday when they suddenly changed my installation schedule without even consulting me and deferred it to Thursday, I had a word with UC customer care to complain but the executive told me to try to reschedule again by using their app, which was another red signal. I could see that it will result in a consistent headache as their systems are simply not capable, and while entering RO market they are trying to chew more than they can bite. They don’t have ground staff, they are selling the units with a promise of no service required, but it seems there is in effect a “no installation possible because we don’t have any RO teams yet” message written between the lines.Discussed with my wife, and eventually raised a request to return the item as UC seemed to be apathetic to my plight and it was already more than 4 days since delivery.But Amazon has been very diligent. Not only they arranged the return and refund, they also raised the issue with UC, and UC executive called to apologise, saying that they are giving me 500 credits to my UC account as a compensation. Amazon rocks.I shall still continue to use UC for the purposes I have been using it for long. But RO, I shall go with time tested companies. By the way, I have got same day installation from another reputed RO company after this disaster from UCYes, other companies won’t promise you a two year period of no service required. Their AMC is costly (after discounts I’m getting 8k for two years) but then the first year free service is covered in warranty so you only come under AMC after the first year. Here in UC you still buy AMC, but after two years. And honestly, what happens when you require service during these two years, will they be prompt to send a technician? No prizes for guessing.Thanks Amazon. And no thanks UC.

PRODUCT IS VERY GOOD AND TDS ALSO CONTROLLED VERY NICE AND THE PERSON WHO CAME TO INSTALLATION IS VERY KNOWLEDGEABLE ABOUT THE PRODUCT IN A POLITE MANNER.

The water filter has been great so far. The water quality and taste has improved greatly. Tastes just like packaged water. Great and efficient service by the technician from Urban Company. He was patient with the installation and gave instructions in a clear manner.